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From Bicom Systems Wiki

• 5Configuration
• 6Outcall Menus
• 7Placing Calls

Note: outCALL application has reached the end-of-life (EOL) status, and as such is no longer supported by Bicom Systems.

OutCALL application is designed for integration with MS Outlook giving users powerful tools at hand placing and receiving calls.

Some of the OutCALL features are:

• Integration with unlimited system extensions (SIP/IAX)
• Automatic integration with Microsoft Outlook 2000 and higher
• Call History
• Real time call notifications via pop windows
• Placing calls within Outlook, email message or contact
• Automatic contacts data update
• Automatic application updates notifications
• Clear debug information
• Full PBXware/SWITCHware integration
• Developer version available
• Unlimited Languages Support

For full functionality OutCALL requires:

- Microsoft Windows Operating System (XP preferred)

- Microsoft Outlook 2000, or higher

- 6Mb of free hard disk space

- Configuration of manager.conf file.

- Full internet access from the computer where OutCALL is installed. (Required for product registration).

Required Fields

Once you have successfully registered OutCALL, you need to configure PBX server so it can work with OutCALL. These fields are required.

PBXware with Asterisk:

1. Navigate to PBX server url. For example: 'http://192.168.1.1/admin/'

2. Enter administrator 'Email' address and 'Password' .

3. Click Login button

4. Navigate to 'Settings: Conf files: Manager'

5. Be sure that the following lines are located at the top of 'manager.conf' file:

6. Add OutCALL account by adding the following lines:

You may substitute 'username' and 'password' with custom values.

7. Click 'Save' button.

8. Restart the PBXware.

Vanilla Asterisk:

1. Login via SSH to your Asterisk.

2. Edit 'etc/asterisk/manager.conf' file and make sure following lines are added:

You may substitute 'username' and 'password' with custom values.

3. Restart the Asterisk

Advanced Options

If a client is granted the ability to 'read' a given class, 'Asterisk' will send it events of that class. If a client is granted the ability to 'write' a given class, it may send actions of that class.

Set of adresses to deny access

Set of addresses to permit access

OutCALL Settings

After configuring the server side, open OutCALL by clicking on 'Start/ All Programs/ OutCALL/ OutCALL' .

General

Outgoing context:
System context used for outgoing calls
Example: PBX systems may use different contexts when making outgoing calls. Set the context of the OutCALL monitored extension here (default value = 'default')
Field Type: [a-z][0-9]

Call notification dialog delay:
Time in seconds notification window will be displayed when new call is received
Example: A call is made to monitored extension 1000. Notification window will be displayed above the Windows Tray Area for set numbers of seconds before it disappears
Field Type: [a-z][0-9]

Start OutCALL when Windows starts:
Example: With this option enabled, OutCALL will start automatically on Windows startup
Field Type: Check box

Allow automatic Sign In when connected to the Internet:
Example: With this option enabled, OutCALL will automatically sign in when connected to Internet
Field Type: Check box

Ignore less that $NUM digit calls:
Set the number of digits ignored by OutCALL
Example: With this option set to '3', OutCALL will simply ignore and will not dial any two or less digit numbers (e.g. 23, 5)
Field Type: Select box

Don't show Settings window when OutCALL starts:
Example: With this option enabled, OutCALL will display the Settings window every time it is started
Field Type: Select box

Server

Server:
IP address of the PBX server OutCALL is connecting to
Example: 192.168.1.2
Field Type: [0-9]

Username:
Username for authentication with the PBX server (as set in Asterisk Settings, step 6)
Example: outcall
Field Type: [a-z][0-9]

Password:
Password for authentication with the PBX server (as set in Asterisk Settings, step 6)
Example: password
Field Type: [a-z][0-9]

Port:
Port PBX server listens for OutCALL connection
Example: Default one is 5038
Field Type: [0-9]

Extensions

Unlimited number of extension can be added for OutCALL monitoring. However, those extensions need to be on the same PBX server.

NOTE: In using freeware version, only 1(one) extension can be monitored. Please contact Bicom Sales department if more extensions needed.

Actions:

Add - Click to add extension.

Remove - Click to remove selected extension.

User Manual Pdf Download

Edit - Click to edit selected extension.

Add

To add extension click on 'Add' button

Extensions:
Monitored extension number
Example: 1000
Field Type: [0-9]

Protocol:
Protocol that monitored extension uses
Example: SIP/IAX
Field Type: Select box

Password/Re-type:
UAD/Phone authentication password
Example: Provide the UAD/Phone extension password (e.g. 09a8dsf7) and retype it in the field below
Field Type: [a-z][0-9]

Outlook

Enable Outlook integration:
Enabling this option will add new OutCALL toolbar to Outlook
Example: Select this option and open the Outlook. Bellow the standard Outlook menu bars OutCALL toolbar should be visible
Field Type: Check box

Enable Outlook features in OutCALL:
Should Outlook Contacts database be used when placing/receiving calls
Example: Select this option to save/retrieve contacts data to/from Outlook database
Field Type: Check box

Search Outlook Contacts for incoming calls:
Set the way caller information is displayed
Example: Enabling this option will display user's name as saved in Outlook contacts instead of displaying the Caller ID
Field Type: Check box

Automatically display New Contact Window for unknown incoming calls:
Set the way anonymous calls are treated
Example: Enabling this option will display Outlook's new contacts window if call is received from users that are not in our contacts list
Field Type: Check box

Refresh contacts every:
OutCALL contacts list refresh time
Example: OutCALL will refresh its contact list with Outlook contacts list every set number of minutes (default 30)
Field Type: [0-9]

Display New Contact Window for non-numeric Caller ID:
Set the way calls with no numeric Caller ID are treated
Example: Enabling this option will display Outlook's new contacts window if call is received from users whose Caller ID is not numeric (e.g. 'John Smith')
Field Type: Check box

Do not display contacts with no phone numbers defined:
Should OutCALL display contacts with no phone number
Example: Enabling this option will display contacts with defined phone number only
Field Type: Check box

Help

Right-click on OutCALL tray icon and select 'Help' to open e-book, html/pdf manuals or contact technical support

About

Settings

Right-click on OutCALL tray icon and select 'Settings' to open General Settings window.

Place a Call

Right-click on OutCALL tray icon and select 'Place a Call' to dial a number. For more info on dialing, please check Dial Window.

Active Calls

Call History

Right-click on OutCALL tray icon and select 'Call History' to see this window.

FILTER
Show: Select type of calls to be displayed (Missed Calls, Received Calls, Placed Calls)
Phone: Display details for a specific or all monitored extensions
Date: Display call details by specific date

MISSED CALLS
History displays 'From', 'To' and 'Date' call details

Actions
Call - Make a call to selected destination
Add Outlook Contact - Add selected destination to Outlook contacts list
Remove selection - Remove selected destination from the history records
Close: Exit the history window

Refresh Contacts

Right-click on OutCALL tray icon and select 'Refresh Contacts' to import the latest contact details from the Outlook Express.

Sign Out

Right-click on OutCALL tray icon and select 'Sign Out' . Click 'Yes' in confirmation window to sign out. OutCALL will not be able to monitor your calls any more.

Add Contact

Find

Right-click on OutCALL tray icon and select 'Find' to open a search console. This console can be used for filtering and dialing calls.

Dial from:
Select UAD/Phone from which the call will take place
Example: In case that found phone number is to be dialed, select the UAD/Phone from which the call is to be placed
Field Type: Select box

Bicom 2000 User Manual

Search:
Search the contact details by 'Name'
Example: Provide a phrase compared against 'Name' field to view the matching results
Field Type: Select box

Phone:
Search the contact details by 'Phone number'
Example: Provide a number compared against 'Phone number' field to view the matching results
Field Type: Select box

Phone numbers - Displays a details list (name, phone number and location) of all dialed/received calls
Click 'Dial' to make a call to selected destination or 'Close' to exit the window

Exit

Right-click on OutCALL tray icon and select 'Exit' to sign out and exit the program.

Additional ways to make calls are:

- Dial window

- OutCALL right click

- OutCALL double click

- Outlook:Contacts

- Inbox Right Click

- Outcall Menu

Dial Window

This is a Dial Window from which all OutCALL are being placed.

Dial from:
Select UAD/Phone from which the call will take place
Example: In case that found phone number is to be dialed, select the UAD/Phone from which the call is to be placed
Field Type: Select box

Bicom 2000 User Manual Online

Contact:
Select a contact by name
Example: This box displays the entire contacts list. Select the contact to be called here. For more on 'Options' click here
Field Type: Select box

Phone:
Phone number to be called
Example: If contact does not appear in the contact list enter the number to be called here
Field Type: [0-9]

Phone number/Locations: When you select user, all of his extension numbers are displayed here. Select a number you wish to call.

Find: Click here for more

Hangup - Hangup active call

Dial - Dial selected number

Exit - Close the dial window

Options

OutCALL right click

OutCALL double click

Outlook:Contacts

Bicom 2000 User Manual Download

Inbox Right Click

Outcall Menu

User Manual Pdf

If calling party is not in Outlook Contact list, Add Contact form will be display instead.

Your phone line will be ringing at the same time. All you have to do is to pickup your handset and talk.